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Terms of use


The site is the property of the company CILINFO in its entirety, as well as all the rights relating thereto. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners. However, hypertext type links to the site are authorized without specific requests.

2. Acceptance of conditions

The customer acknowledges having read, at the time of ordering, the special conditions of sale set out on this screen and expressly declares to accept them without reservation.

These general conditions of sale govern the contractual relations between "CILINFO" and its customer, both parties accepting them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, except prior exemption, express and written.

3. Products

The photographs illustrating the products do not enter into the contractual field. If errors occur, in any case, the responsibility of "CILINFO" can not be engaged. Most of the products offered to its customers by "CILINFO" are available in our warehouse.

4. Order

The automatic registration systems are considered as proof of the nature, content and date of the order. "CILINFO" confirms the acceptance of his order to the customer at the email address that he will have communicated. The sale will only be concluded from the confirmation of the order. "CILINFO" reserves the right to cancel any order from a customer with whom there is a dispute over payment for a previous order. The information given by the buyer when ordering commits the latter: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be delivered. the product.

5. Delivery

Delivery is made to the address you indicated when placing the order. "CILINFO" undertakes to deliver to you within 30 days maximum from the day following the day on which you sent us your order (or from receipt of your check). Any other delivery time is given for information only; the times indicated on the site are average times usually observed and correspond to the order processing times, to which is added the shipping time of carriers.

Any delays do not entitle the buyer to cancel the sale, to refuse the goods or to claim damages. Are considered as force majeure releasing the seller from its obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied.

Check packages carefully on their arrival and don't hesitate to refuse them if they show any sign of breakage. Otherwise, make reservations on your delivery notes.

Any order over € 199 including VAT will have no delivery costs.

In the event of an insufficiency in the address transmitted, the customer will bear the costs of representing the delivery.

It is the customer's responsibility to inform "CILINFO" as soon as possible by e-mail or telephone of its inability to receive the goods on the date set.

As far as possible, if the goods have not already been dispatched or if the transport has not yet been planned, "CILINFO" may agree on another delivery date without charges being charged to the customer.

In addition, for deliveries outside mainland France, the customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country of receipt of order. All orders placed with "CILINFO" are intended for the personal use of customers, customers or recipients of the products are prohibited from any partial or total resale of the products.

Delivery will be made by post in colissimo followed or by Chronopost depending on the customer's choice of transport in Metropolitan France. Delivery is made within the time slot agreed with the customer by the direct delivery of the product to the announced recipient, or in the event of absence, to another person authorized by the customer. Any delays do not entitle the buyer to claim damages.

Deliveries to EEC countries are made by Colissimo post office with Europe tracking or Chronopost depending on the customer's choice, for deliveries outside the EEC deliveries are made by international postal services or Chronopost depending on the customer's choice. In the case of a technical product, the customer will take particular care to check the correct functioning of the device delivered, to read the instructions for use provided to him.

In the event of apparent defects, the buyer benefits from the right of return under the conditions provided for in this document.

For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery. If the customer wishes 2 places of delivery, he places 2 orders, with the related delivery costs.

6. Withdrawal

You have 14 days (from receipt of the items) to form an opinion. In the event of an exchange or refund, return the new item (s) in their original packaging, intact, along with any accessories, instructions for use and documentation to the address next :


3, alley Molière

93390 Clichy-Sous-Bois

In case of exercise of the right of withdrawal, "CILINFO" is required to reimburse the sums paid by the customer, free of charge, with the exception of return costs. The refund is due within a maximum period of 14 days from receipt of the return.

The customer must inform us in writing (email: via our contact form in the 'Contact us' section) of his decision before returning the goods to us.

The return costs are entirely the responsibility of the buyer, moreover if the original packaging is damaged, you will have to pay the sum of 35 € TTC in order to cover the costs of repackaging the parts including the original packaging. origin would have disappeared or would have been deteriorated.

Any return of products must be the subject of a formal agreement from "CILINFO". The return costs are the responsibility of the buyer for a withdrawal, these costs would be reimbursed to him in the event that it appears that the products were indeed not in conformity with the order or included an apparent defect or a hidden defect entering into the warranty, provided that the declaration procedure has been followed.

7. Price

The prices of our products are indicated in euros and all taxes included. However, if an error were to slip into the calculation, "CILINFO" will not be held responsible for computer errors.

All orders, whatever their origin, are payable in Euros.

The shipping price indicated at the time of the order is calculated on the basis of the shipping price in mainland France only. For all orders sent outside the European Union and DOM-TOM, an additional cost will be charged.

"CILINFO" reserves the right to modify the prices at any time, however the products will be invoiced on the basis of the prices in effect at the time of registration, subject to availability.

"CILINFO" reserves the right to modify characteristics and equipment and to cease the import and sale of one or more products without any notice or obligation on its part.

On the site, prices are exclusive of delivery costs. Delivery costs are added to the basket at the end of the order

The price indicated on the product sheets does not include transport.

The price indicated in the order confirmation is the final price, expressed inclusive of all taxes and including VAT for France and the countries of the EEC. This price includes the price of the products, the costs of handling, packaging and conservation of the products, the costs of transport and commissioning.

8. Payment

The price is payable when ordering, either by credit card on our secure site, or by bank transfer. (Deliveries of products from receipt of the transfer to the bank account)

Payments by credit card are handled by Société Générale. Information related to your credit card does not pass through the website at any time.

Beyond a period of fifteen days, any order which has not received payment will be automatically canceled. In addition, no shipment will be made until full payment is in our possession.

In the event of non-compliance with a deadline by the CLIENT, the sums due will bear interest automatically and without notice, at the bank base rate, without this clause prejudicing the liability of the debt. In addition, an indemnity fixed, as a penalty clause, at 2.5% per month of delay of the amount of the SELLER's invoice will be invoiced to the CUSTOMER as well as the collection costs.

In addition, failure to pay gives the SELLER the right to require payment in advance by bank transfer for any new delivery.

In the event of non-payment of invoices at the end of the contract, we reserve the right to increase the amount of the contract by 12%.

By validating the order form, you guarantee that we have the necessary authorizations to use the payment method that you have chosen.

Payment is made, unless otherwise specified on the site or granted to the business customer after studying their file, when ordering by:

- bank card (valid for at least 1 month for cash payment). The entry of banking information is carried out directly on the secure server of a bank on which the data is encrypted to guarantee the security and confidentiality of the information provided during the banking transaction.

- the Paypal service: payment will then be made through the secure site (PayPal (Europe) SARL & Cie, SCA ("PayPal Europe"), 5th floor, 22-24 Boulevard Royal, L-2449 - Luxembourg ), which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and that no third party can become aware of it during transport on the Internet. The Customer is not required to have a account to pay for the order. On the payment page, there is an option dedicated to non-holders of a account that the Customer must use. Customers wishing to use a Paypal account to pay for their purchase can do so by connecting to and following the instructions on this site. Opening a Paypal account is free. "CILINFO" cannot be held responsible by the Customer for the consequences of improper use of the site on his part, or for the inaccessibility of this site if the event occurs.



No cash payment discount is applicable.

The price invoiced to the customer is the price indicated on the order confirmation sent by "CILINFO"

The price of the products is payable in cash on the day of the actual order.

9. Disputes

This contract is subject to French law. "CILINFO" cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or from the improper use of the products sold. It is the same for the possible modifications of the products resulting from the manufacturers. The responsibility of "CILINFO" will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products. difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution in particular with the help:

a professional association of the branch, a consumer association or any other council of its choice. It is recalled that the search for an amicable solution does not interrupt the "short period" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments to the seller.

Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution.

Otherwise, the BOBIGNY Commercial Court has sole jurisdiction, regardless of the place of delivery and the method of payment accepted.

10. Guarantee

We are bound by the legal guarantee against hidden defects, within the meaning of article 1641 and following of the Civil Code which provides: "The seller is bound by the guarantee for hidden defects in the item which make it unfit for use of which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have given only a lower price, if he had known them ".

Our equipment is guaranteed for two years from the date of shipment. The warranty covers any operational defect resulting from a defect in material, design or manufacture. Our responsibility cannot be engaged in the following cases:

Normal wear,

  Electrical surge, lightning, thunderstorm,

  Damage, falls, shocks or any other reason calling into question the correct functioning,

  Misuse, late or inappropriate use of materials,

  Opening, dismantling of equipment carried out without our authorization,

  Verification, recharging, repair or intervention by a person not accredited by our company,

  Maintenance faults

  The equipment has been badly assembled, badly installed, badly maintained by the user *.

  The equipment has undergone repairs, modifications, alterations by the user *.

  The material has been damaged by the user *.

  Defects are due to negligence, improper use, non-compliance with the seller's instructions *.

  Products are returned roasted, broken or damaged *.

  The CILINFO barcode label is torn, missing or illegible *.

  Damage and defects caused by natural wear or by external accident (incorrect assembly, defective maintenance, abnormal use, or even by a technical intervention by a third party) are excluded from the guarantee *.

* does not apply to any of our guarantees

No warranty is due for damage which could be caused to any third party by the goods sold.


Retention of title

The transfer of ownership of the products sold is subject to the payment of the price, in principal and incidental, at the due date by the customer. The customer will ensure that the identification of the goods is always possible. From their delivery and until full payment of the products, the customer bears the risk and custody of the products, therefore assuming full and sole responsibility for the damage that the products are likely to suffer or cause until complete payment.

In all cases, "CILINFO" cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country, the liability of "CILINFO" is systematically limited to the value of the product in question, value at its date of sale and without recourse to the brand or the company producing the product.

In any event, the customer benefits from the legal guarantee of eviction and hidden defects (Article 1625 and following of the Civil Code). On the condition that the buyer provides proof of the hidden defect, the seller must legally repair all the consequences (article 1641 and following of the civil code); if the buyer goes to court, he must do so within a "short time" from the discovery of the hidden defect (art.1648 of the civil code). You can contact customer service: 6 days a week (Monday to Saturday included) at the phone number: 06 51 28 11 79

by email to (response within 72 hours)

11. Legal information

The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. Failure to provide information results in the non-validation of the order. In accordance with the "Informatique et Libertés" law, the processing of personal information relating to customers has been declared to the National Commission for Computing and Liberties (CNIL). The customer has (article 34 of the law of January 6, 1978) a right of access, modification, rectification and deletion of the data which concern him, which he can exercise with "CILINFO". In addition, "CILINFO" undertakes not to communicate, free of charge or with compensation, the contact details of its customers to a third party.

12. Non-Community national



If you live outside the European Union and overseas departments, the invoice is drawn up to this residence address and you wish to benefit from a tax refund, you can request an export sales slip from our services. The price calculated and mentioned on the invoice will be all taxes included (TTC). The goods that may be zero-rated will be those that you have purchased for your personal needs, and the amount of your purchases must be greater than or equal to € 175.00 (including tax) excluding the participation of shipping costs and / or offers of services and / or Promotional offers. We invite you to read and check beforehand the essential conditions to benefit from the French VAT exemption.


You will have to make your request for an export sales slip with our services, by phone or by mail. You will need to provide certain supporting documents before we issue the tax refund form: legible copy of both sides of an identity document (passport, residence card, consular card, etc.), sworn statement (handwritten and identical to the model which will be communicated to you by Customer Service) and proof of residence abroad. After returning the part covered by Customs within 3 months of the purchase, we will be able to return you by check the amount of VAT for the product (s) concerned. The delay before shipment of this reimbursement will vary between four (4) and six (6) weeks upon receipt of the pink component approved by Customs. A management fee of a fixed amount of € 15 will be deducted from your refund.


In the event of non-compliance with the conditions and / or formalities, we may have to refuse to issue the tax refund slip. The service and / or promotional offers that we are likely to offer, as well as contributions to shipping costs will not benefit from any tax refund.


You must take into consideration the fact that, in the context of the relocation of an order or a product to a country other than mainland France, you remain the importer (or the intra-community purchaser) of the affected products. Customs duties, local taxes, import duties, or state taxes that may be required are your responsibility. You must inquire with the local authorities of your residence on the entry conditions for the products ordered and you must make any corresponding declaration and / or payment with the competent bodies of the country concerned. In addition, you should check with the local authorities the possibilities of importing or using the products or services that you plan to deliver. You must also ensure that the technical specificities specific to the manufacturer comply with the legislation of the country concerned. If you do not respect the legislation of the country where you have introduced the products, we cannot be held responsible.